At TruBit, we strive to provide a seamless and efficient experience for all our users in both trading and cross-border payments. To maintain the integrity and reliability of our platform, we have established the following cancellation policies for block trades:
1. Cancellation of Buy Orders
If a buy order is placed and we do not receive the payment within the previously agreed time on the order, TruBit reserves the right to cancel the order. This policy ensures that our trading and cross-border payment environment remains active and that resources are efficiently allocated.
2. Cancellation of Sell Orders
If a sell order is placed and we do not complete the payment within the previously agreed time on the order, TruBit reserves the right to cancel the order. This allows us to maintain a fair and consistent experience for all users in trading and cross-border payments.
3. Client-Initiated Cancellations
If a client wishes to cancel a block trade, they can contact their account manager for further assistance. However, please note that due to market volatility, TruBit may refuse the cancellation request to protect the interests of all parties involved.
Important Notice on Payment Delays
Delays in payment rail may occur. We advise all users to be prepared for potential delays and to plan accordingly. Our goal is to minimize any inconvenience and ensure a smooth trading and cross-border payment experience.
How to Contact Your Account Manager?
To get in touch with your account manager for cancellation assistance, you can use the following methods:
Customer Windows: Log in to your TruBit account and navigate to the 'Support' or 'Help Center' section.
Direct Message: Contact your account manager directly via WhatsApp or Telegram.
We appreciate your cooperation and understanding in adhering to these policies. If you have any questions or need further assistance, please do not hesitate to reach out to our support team.
Thank you for choosing TruBit for your trading and cross-border payment needs.